Returns and Refunds Policy
Effective date: 15th July 2023
1.1. Keratin Revolution values your satisfaction and wants you to be completely happy with your purchase. This Returns and Refunds Policy outlines the process for returning products and receiving refunds for purchases made on the Keratin Revolution online store ("Online Store").
1.2. By making a purchase on the Online Store, you agree to comply with the terms of this Returns and Refunds Policy.
2.1. Eligibility: To be eligible for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original condition.
- The return request must be initiated within 14 days of the product's delivery date.
2.2. Return Process:
- Contact our customer service team at [insert contact information] to initiate a return request.
- Provide the order number, product details, and reason for the return.
- Wait for confirmation and instructions from our customer service team.
- Pack the product securely and ship it back to us using a trackable shipping method.
- The customer is responsible for the return shipping costs unless the return is due to a product defect or an error on our part.
2.3. Condition of Returned Products: Returned products must be in their original condition, unopened, unused, and with all original packaging intact. We reserve the right to refuse returns that do not meet these criteria.
3.1. Eligibility: Once we receive the returned product and verify its condition, we will process a refund subject to the following conditions:
- The returned product meets the eligibility criteria mentioned in Section 2.1.
- The return request has been approved by our customer service team.
3.2. Refund Process:
- Once the returned product is received and inspected, we will notify you of the status of your refund.
- If approved, the refund will be processed using the original payment method within a reasonable timeframe.
- The refund will typically exclude any original shipping charges, unless the return is due to a product defect or an error on our part.
4. Damaged or Defective Products
4.1. If you receive a damaged or defective product, please contact our customer service team immediately at [insert contact information]. We will assist you in resolving the issue and provide instructions for returning the product, if necessary. In such cases, we will cover the cost of return shipping and either replace the product or provide a refund, based on your preference.
5. Contact Us
5.1. If you have any questions, concerns, or requests regarding this Returns and Refunds Policy, please contact our customer service team at [insert contact information]. We will respond to your inquiry as soon as reasonably possible.
6. Updates to Returns and Refunds Policy
6.1. We may update this Returns and Refunds Policy from time to time. The revised policy will be posted on the Online Store with an updated effective date. We encourage you to review this policy periodically to stay informed of any changes.
By making a purchase on the Keratin Revolution Online Store, you acknowledge that you have read, understood, and agree to the terms of this Returns and Refunds Policy.